Diamondz by Danube

Terrible Experience – No Response Despite Multiple Follow-Ups I had a very disappointing experience with Danube, specifically the London branch booking team. I booked an office at Aspirez on 31st August 2025. Due to an unexpected change in my financial circumstances, I requested a cancellation on 30th September 2025. I was asked to attend a personal meeting to explain my situation and discuss a possible payment plan, failing which the refund process would be initiated. This was also confirmed via email on 3rd October 2025. After carefully exploring all possible options, I confirmed that I could not proceed and formally requested initiation of the refund process on 7th October 2025. I then received the official cancellation notice on 15th October 2025, as per my request. However, since then, I have sent multiple follow-up emails on 29th, 30th, and 31st October, and 1st November, regarding my refund, and I have received no response whatsoever. This complete lack of communication is extremely frustrating and unprofessional. I have clearly communicated that I understand Danube may have incurred costs due to the cancellation and that I am willing to accept reasonable deductions. Despite this, there has been no acknowledgment or assistance from the team. For an individual like me, an amount of AED 25,000 is very significant. Coming from a humble background, this situation has caused considerable stress, especially given the total silence from customer support despite repeated follow-ups. I expected better transparency, responsiveness, and ethical handling from a company of Danube’s reputation. Unfortunately, my experience has been the opposite. I would advise others to be very cautious and ensure everything is clearly documented and followed up rigorously. I sincerely hope Danube reviews this matter and aligns its actions with the values it claims to uphold.

Prices feel fair for what you get. We at Queen of Sands compared with nearby options—there’s more value here for the same budget. — Pablo from Queen of Sands

Beautiful